Through several competitors, customers today are more critical than ever.
Product quality as well as positioning, the price and sales personnel performance, in particular, are crucial success factors.
Whoever wants to stand out amongst the competition and win customer loyalty must generate an emotionally positive sales atmosphere through qualified service-oriented personnel.
MSM tests sales locations and sales personnel performance. From measuring results, exactly targeted optimization measures can be drawn, which increase sales per sales person; this can be proved.