Today there are various new concepts in gastronomy, that increase people's expectations. Aside from top-grade products, guests assume a constant standard, with respect to outer appearance, restaurant atmosphere and service quality, in particular. MSM inspects how your corporate identity is perceived and whether enterprise standards are implemented during daily business. Customer perception and service quality knowledge are the urgent prerequisites for a successful performance.
Our Mystery Shopper are especially trained in order to be able to judge your performance expertly.
Use our Know-How which stems from our over 25 year branch experience in order to increase guest satisfaction.