In the process of buying real estate or hiring and renting space, clients place particularly high demands on the advising quality of the agent. The service must be perfect and convincing on the telephone, as well as personally.
Thus it is important for real estate companies to allow their service performance to be reflected upon from a distanced client perspective.
MSM offers the possibility to test customer perception by using practically relevant Mystery Checks, and to respond with Follow-Up-Measures.
In this manner you can manage optimizing starts on the basis of sound results and can adapt your employees to customer demands in a selective way.