What is my added value compared to the Internet? Much of the success in travel sales depends on answering this question. Differentiation is achieved primarily through customer-oriented consulting, strengthening the revenue situation through increased focus on financial statements and the use of cross selling opportunities.
Many years of experience in the mystery shopping and training sector have made tourism one of the MSM Group's core industries.
Accordingly, we have the expertise to prepare your employees for demanding customers and lead them to successful transactions. MSM measures and analyzes your consulting services and trains your travel agents afterwards, if desired also directly in the travel agencies. A portfolio tailored to the tourism industry comprising a wide range of analysis approaches and implementation measures enables us to develop and apply the methods that are suitable for your company.