Münster + 49 (0)251 - 142350 Wiener Neustadt +43 (0)2622 - 2437610 Tianjin +86 (0)22 - 2319 3560 Shanghai +86 (0)21 - 5368 1199
registration for mystery shopper 
via feedback checks
Feedback checks
Basically, the term "feedback" refers to a return of information in the context of human communication. In the economic context, this term refers to a form of dialogue between the supplier and its customers. Feedback checks are an advanced form of regular test purchases. After the check, the specially trained test customer will conduct a short feedback interview with the tested employee and / or the manager, in which he describes his impressions and experiences in detail and explains his rating.
Your contacts for feedback checks
Fair Analysis through feedback checks
The MSM feedback checks sensitize employees at the POS more from the customer's point of view than traditional test purchases. Because the test customer can directly explain and comment on the results, companies experience the assessment as fair and objective. This circumstance leads to an increased willingness to change. The employee perceives the check as an aid and not as a control.
Work with us now
Increase your success through our work.
Our expert team compiles your own personal service offer, exactly fitted to your objectives. The MSM Group can also be of assistance to you: speak with us and use the synergy effects which result from our business lines!
