Increasing competition from Fintechs and international competitors is increasing the pressure on financial service providers and insurance companies to keep customers willing to change and attract new customers.
If you want to stand out and retain your customers, you need competent, customer-oriented and trustworthy advice and sales.
The documentation requirements of banks and insurance companies place high demands on mystery shopping concepts and test customers. MSM is specialized in these requirements and has the right test customers and target groups to realize successful mystery research for you.
Our expert team compiles your own personal service offer, exactly fitted to your objectives.