In the world of rapidly expanding hotel networks, European hotel chains struggle for market share with their non-European competitors. Success promising trends and instruments should assist the enterprises.
The initial steps should be to profile one's own brand, gain customer loyalty and to increase customer satisfaction.
The MSM Group Guest Checks show, how this can be achieved quickly and effectively. The MSM Group uses the tools of Concept Guest Checks and Expert Audits, which are adjusted to your requirements, i.e. to the hotel category/orientation. You profit from a continuous success control and are sensitized to the customer's view.
Thus you can lift shortcomings in a timely manner, improve service quality, and increase customer satisfaction.
Additionally you receive input for schooling measures and are in a position to motivate your employees based on sound results.
Today there are various new concepts in gastronomy, that increase people's expectations. Aside from top-grade products, guests assume a constant standard, with respect to outer appearance, restaurant atmosphere and service quality, in particular. MSM inspects how your corporate identity is perceived and whether enterprise standards are implemented during daily business. Customer perception and service quality knowledge are the urgent prerequisites for a successful performance.
Our Mystery Shoppers are especially trained in order to be able to judge your performance expertly.
Use our Know-How which stems from our over 25 year branch experience in order to increase guest satisfaction.
Our expert team compiles your own personal service offer, exactly fitted to your objectives.