Improve your business performance

As an expert in point of sale quality and performance improvement, the MSM Group is the largest owner-managed service provider in the German-speaking world. Our methods include mystery shopping, customer experience research and tailor-made training.

Lean more about our services.

Our services

Mystery Shopping
Interactive audits
Customer Experience Management
Training & Coaching

Questions? Get in contact

Timo Gimon
Timo Gimon
Your contact for Germany
Stefan Gälzer
Stefan Gälzer
Your contact for Austria/Switzerland