Optimizing service quality and increasing customer satisfaction

Today's customers are more knowledgeable, demanding, and ready to change, than ever.

In the automotive sector lasting success can be attained only through intensive service orientation. This includes a customer-oriented individual consultation, active trial-run offers, as well as a prompt handling of customer needs.

The highest maxim is long-term customer loyalty extending through model cycles.

Your personal contacts - national and international

Barbara Pfundtner
Managing Director Austria

MSM Group Mystery Shopping-Analyses measure the implementation of standards in trade business and are the basis for the development of Follow-Up-Measures, in order to continually improve quality. Lasting success can be obtained through our special employee training, for example. Leading internatioinal manufacturers have been using the MSM Group Mystery Shopping-Programs for many years.

Work with us now

Our expert team compiles your own personal service offer, exactly fitted to your objectives.

Mystery Check Projekt anfragen