In contrast to the store check, the focus of the quality and service check is on the soft facts, i.e. employee customer contact behaviour. In particular, the areas of customer contact, sales talks, cross selling and the like are discussed.
The point of sale is one of the most important and most relevant contact points between companies and customers. Consumers are becoming increasingly critical and informed, while products and services are becoming increasingly interchangeable. Accordingly, service and quality of advice determine whether existing customers and interested parties can be held onto or migrate to the competition. Anyone who wants to make a positive difference in a competitive environment must develop and consistently implement above-average service quality.
Test purchases and mystery checks are an efficient way to review and evaluate your standards and compliance (compared to the competition) from a critical customer perspective! We provide management with a detailed overview of the sales strength at individual locations as well as in individual areas and offer the opportunity to derive key performance indicators. Sales employees receive comprehensive feedback to optimize their performance. Benefit from our many years of experience and our cross-industry know-how! We would be happy to develop a tailor-made Mystery Shopping concept for you.
Increase your success through our work.
Our expert team compiles your own personal service offer, exactly fitted to your objectives. The MSM Group can also be of assistance to you: speak with us and use the synergy effects which result from our business lines!