Together we can achieve

  • Improving your service quality
  • Improving the performance of your employees
  • Improving customer satisfactory
  • Improving customer loyalty
  • Improving sales efficiency

As an expert in point of sale quality and performance improvement, the MSM Group is the largest owner-managed service provider in the German-speaking world.

Our methods include mystery shopping, customer experience research and tailor-made training.

More than mystery shopping – our services for you

Mystery Shopping
Interactive audits
Customer Experience Management
Training & Coaching

Work with us.

Increase your success through mystery checks.
Our expert team compiles your own personal service offer, exactly fitted to your objectives. The MSM Group can also be of assistance to you: speak with us and use the synergy effects which result from our business lines!

Arbeiten Sie mit uns

Become a Mystery Shopper and get paid for going shopping!

We are constantly looking for reliable freelance test buyers in Germany, Austria and Switzerland.

As a mystery shopper, you will check company service performance and compliance standards for our clients by conducting anonymous test purchases of various kinds. We offer you a side income that is fun - with time flexible effort: You alone decide which and how many mystery checks you accept.

Become part of a strong team!

Are you responsible and can you judge objectively from a customer perspective? You are flexible and mobile? Help us to measure and improve quality and customer service in different industries.

Apply simply and without obligation.