Together we can achieve

  • Improving your service quality
  • Improving the performance of your employees
  • Improving customer satisfaction
  • Improving customer loyalty
  • Improving sales efficiency

As the expert in point of sale quality and performance improvement, the MSM Group is the largest owner-managed service provider in the German-speaking world.

Our methods include mystery shopping, customer experience research and tailor-made trainings.

More than Mystery Shopping – our services for you

Mystery Shopping
Interactive audits
Customer Experience Management
Training & Coaching

Work with us.

Increase your individual performance through Mystery Shopping.

The specific, efficient improvement of the performance and competence of your employees, clean processes and enthusiastic customers at your point of sale are our mission.
Would you like to optimize your corporate strategy? Our exclusively trained and quality-controlled Mystery Shoppers reveal the perspective of your customers pure and unadulturated.

Use the synergy effects resulting from our business lines!

Gemeinsam erfolgreich arbeiten

Become a Mystery Shopper and get paid for going shopping!

We are constantly looking for reliable freelance Mystery Shoppers in Germany, Austria and Switzerland.

As a Mystery Shopper, you will check company service performance and compliance standards for our clients by conducting anonymous test purchases of various kinds. We offer you a side income that is fun - with time flexible effort: It's up to you to decide which and how many mystery checks you accept.

Become part of a strong team!

Are you responsible and can you judge objectively from a customer perspective? You are flexible and mobile? Help us to measure and improve quality and customer service in different industries.

Apply simply and without obligation.