Quality & service checks

In contrast to the store check, the focus of the quality and service check is on the soft facts, i.e. employee customer contact behaviour. In particular, the areas of customer contact, sales talks, cross selling and the like are discussed.

The point of sale is one of the most important and most relevant contact points between companies and customers. Consumers are becoming increasingly critical and informed, while products and services are becoming increasingly interchangeable. Accordingly, service and quality of advice determine whether existing customers and interested parties can be held onto or migrate to the competition. Anyone who wants to make a positive difference in a competitive environment must develop and consistently implement above-average service quality.